Skip to content
SAWAONE
Our Services

Solutions that help your business get work done more easily

We start by understanding how your business works and what you want to improve. Then we design solutions to reduce repetitive tasks, help your team find information, answer questions, and connect your systems where possible. We use AI in the steps that benefit from it.

Discuss Your Project

The examples on this page are for illustration. We define what the project includes, which systems can be connected, the cost, and the timeline after understanding your needs.

Repetitive Task Automation

We turn repetitive steps into actions that run automatically, such as moving data, sending notifications, and sending approval requests to the right person. We add AI when a step needs to read or classify information.

When is this service useful?

When your team enters the same data more than once, follows up on approvals by message, or sorts requests manually.

What the solution can include

  • Running repetitive tasks automatically.
  • Using AI to read and classify information when needed.
  • Moving data, sending notifications, and directing approval requests to the right person.
  • Defining which steps a person should review and how errors are handled.
What we need to know from you
  • How is the task carried out today, step by step?
  • Which tools and data are used?
  • Who approves each step, and what needs a person’s review?
  • How will you know the solution has achieved what you need?

Example

A new request arrives. AI identifies its type, then it is sent to the right person using set conditions, and the team receives a notification.

  1. New request
  2. Request type identified
  3. Sent to the right person
  4. Team notified

When is AI useful?

When the steps are clear and consistent

They can run automatically using set conditions, such as moving information from a form into a spreadsheet or sending a reminder when a request’s status changes.

When the content needs to be understood

AI can help identify a request’s type from its text, summarize content, or extract details from a document. We use it when a step needs these capabilities.

Discuss Your Repetitive Tasks

AI Assistants for Specific Tasks

We build AI assistants that can use your company’s documents and the tools you allow to complete specific tasks. This type of assistant is known as an “AI agent.” You define what it can access and do, and when a person on your team should take over.

When is this service useful?

When staff spend time searching for internal information or carrying out routine work steps, and you want to help them with clearly defined tasks.

What the solution can include

  • Building an assistant for a specific, clearly defined task.
  • Connecting it to the documents and tools you allow it to use.
  • Helping staff find information and complete routine work steps.
  • Defining what the assistant can access and do, and when it should pass a task to a person.
What we need to know from you
  • What task should the assistant handle, and what should it not do?
  • Which documents and tools may it use?
  • Who may view the information or request that tasks be carried out?
  • When should a person review the result or take over the task?

Example

An employee asks about a company policy. The assistant searches approved documents and answers the question. If it cannot answer, it passes the question to someone on the team.

  1. Question or task
  2. Approved sources checked
  3. Answer or permitted task
  4. Passed to a person when needed
Discuss an AI Assistant

AI Chatbots

We build chatbots that answer customer or employee questions using information your company approves. They can also direct inquiries and pass conversations to the right person on your team.

When is this service useful?

When your business receives repeated questions, needs to organize responses and direct inquiries to the right person, and has a team that can take over conversations when needed.

What the solution can include

  • Answering questions using information your company approves.
  • Directing inquiries to the right team.
  • Collecting initial details when needed, while telling the user what is being collected and why.
  • Passing the conversation to a person on your team.

We agree on the languages and where the chatbot will run, such as a website, based on the project’s requirements and what is feasible.

What we need to know from you
  • What information may the chatbot use to answer questions?
  • Who will take over conversations?
  • What information may be collected from users, and why?
  • Where would you like the chatbot to run, and in which languages?

Example

A customer asks a common question, and the chatbot answers using approved company information. If the inquiry needs a person’s attention, it passes it to the right team.

  1. Customer question
  2. Answer from approved information
  3. Right team identified when needed
  4. Conversation passed to that team
Discuss a Chatbot

System Integration

We connect the systems your business uses so information can move between them and your team needs to enter it fewer times. We first review how each system supports connections, then define what can be done.

When is this service useful?

When you use several systems that do not exchange information, and your team has to enter the same data in more than one place or struggles to keep track of the same information across systems.

What the solution can include

  • Connecting the systems you already use.
  • Updating information between systems and reducing repeated data entry.
  • Using the connection methods each system provides, such as interfaces that let software exchange data.
  • Monitoring data transfers and handling errors as agreed for the project.

This can include systems from other providers, depending on what they support. We confirm whether each connection is possible after reviewing the systems involved.

What we need to know from you
  • Which systems do you use, and what does each one do?
  • What information needs to move, and from which system to which?
  • Do the systems support direct connections or data exports?
  • Who owns the data in each system?

Example

An order’s status changes in one system. The data is checked, the other system is updated, and the team receives a notification.

  1. Order status changes in the first system
  2. Data checked
  3. Second system updated
  4. Team notified
Discuss Connecting Your Systems

Custom AI Solutions

If you have a specific need that ready-made tools do not meet well enough, we design a solution around how you work. This may include working with documents, searching company information, or building an internal assistant.

When is this service useful?

When your company’s work processes, data, or access requirements need changes that a ready-made tool does not provide.

What the solution can include

  • Reading documents and extracting details, searching company information, or building an internal assistant, depending on your needs.
  • Adding AI capabilities to your work processes, with clear limits on what the solution can access and do.
  • Starting with a limited trial, where appropriate, and agreeing on how to assess it before expanding its use.
  • Defining which steps need a person’s review.
What we need to know from you
  • What is the problem, and who experiences it?
  • What information will the solution receive, and what results do you expect?
  • Which data is sensitive, and who may access it?
  • How will we assess whether the trial has been successful?

Example

An assistant receives a document and extracts the required details. The result is checked against set conditions, then sent to a person for review.

  1. Document received
  2. AI extracts details
  3. Result checked against set conditions
  4. Person reviews
Discuss Your Specific Needs
FAQ

Frequently Asked Questions

How do I know which service fits my company?

Start by describing what slows your team down or what you want to improve. Once we understand your needs, we help you choose the right service, which may involve a combination of services. You do not need to know the service name before contacting us.

Can the solution connect to my existing systems?

In many cases, yes. It depends on what each system supports, such as a direct connection method or a way to export data. We review the systems first, then confirm what can be connected.

What is the difference between an assistant that carries out tasks and a chatbot?

A chatbot focuses on answering questions and directing conversations. An assistant known as an “AI agent” can use permitted tools to complete specific tasks, as well as look up information. We choose what fits your needs and may combine both.

Can I start with a limited trial?

Yes, if it suits the solution. We can define a limited trial and agree on how to assess it before expanding its use. We define the details after understanding your needs.

How are the cost and timeline determined?

They depend on the tasks required, the systems the solution will work with, and the complexity of the work. We define them with you after understanding the requirements, so there are no fixed published prices or timelines.

How do you handle data and permissions?

When defining the project, we agree on the data the solution may access, who may use it, and what it may do. We also define which steps require a person’s review, depending on the solution. Avoid sending sensitive information through the initial contact form.

Not sure which service fits?

Tell us what slows work down in your business or what you want to improve, and we will help you find the right starting point.

Discuss Your Project